Bank of America Short Sale Process | Short Sale Distressed Property Designation

As Bank of America continues to enhance the short sale process, real estate agents will notice changes when initiating a transaction in Equator, beginning March 11.

What Is Changing:

New fields will be required when initiating short sales in Equator. Agents should be prepared to provide the following information regarding the loan and the homeowner’s situation:

Loan Number
New: Borrower First Name
Borrower Last Name
New: Property Best Contact Telephone
Reason for Default
New: Do you have a signed purchase contract?
New: What is the property’s primary purpose?
New: Who currently occupies the property?
New: When was the property last occupied by the homeowner?
How This Change Will Improve the Short Sale Process:

Providing this information upfront will help Bank of America identify if the homeowner is eligible to participate in the federal government’s Home Affordable Foreclosure Alternative (HAFA) program. If the homeowner is eligible, Equator will generate a message informing the agent that the homeowner must contact Short Sale Customer Care at 866.880.1232 to discuss their interest in the HAFA program. Although several attempts to contact the homeowner will be made, agents are encouraged to ask the homeowner to contact Bank of America as soon as possible, which will speed up the process.

Actions for Agents:

Complete all required fields in the Initiation task of Equator.
Agents who receive a “HAFA Action Required” message in Equator should inform the homeowner to call Short Sale Customer Care at 1.866.880.1232 as soon as possible to keep the process moving.
If there is an offer on a HAFA eligible loan and the homeowner decides to opt out of HAFA, the homeowner will still need to contact Short Sale Customer Care at 1.866.880.1232 to confirm this decision, so the traditional short sale process can continue.
Additional Information:

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For HAFA eligible loans, agents cannot move forward in the process until Bank of America has established contact with the homeowner. The traditional short sale process will continue for loans that are not eligible for HAFA. Although agents may be an authorized third party, per Treasury guidelines, the HAFA program requires the homeowner to independently acknowledge interest in a HAFA short sale.

Once contact has been established with the homeowner, they will be asked additional questions to confirm their eligibility for HAFA. These questions include: whether they have participated in a modification program, have a desire to sell their property and if they agree with the short sale program they are pursuing.

HAFA has many benefits for homeowners including:

$3,000 assistance in relocation
Deficiency waived and
No promissory note/cash contribution
It is recommended that agents discuss all options, including HAFA, with the homeowner before marketing the property. If interested, homeowners should contact Short Sale Customer Care at 1.866.880.1232 to determine HAFA eligibility.

Please view the updated HAFA guide for enhanced information regarding the HAFA process.

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  1. I have it on good authority that BofA started their own HAFA and short sale program so that they can have more control over the process and maybe not in a good way. They want to be able to control the homeowner with less involvment from the agent. Although the government HAFA has assistance, deficiencies waived and no notes/cash contribution, BofA reserves this right. They want to talk to the homeowner to try to get more information from them that they can and will use against them. I always prepare my homeowner before they speak to their lender, try to be present during the conversation, or have them get a lawyer to have present to protect their rights. BofA knows homeowners are not as experienced or knowledgeable and will take advantage of them.

  2. Bob CARLSEEN says:

    Bank of America S/S training program? perhaps they are acting in self defense against themselves. Before they need to give a clue, they need to get a clue. I suggest they work on a field survey of their own performance, or listen to un-edited tapes from their own customer service interactions. Especially with regards to HAFA S/S’s.